These rental terms ("Rental Terms") apply to the rental of trailers ("Rental Object") from Rentmax ("Lessor") to the customer ("Lessee"). In addition to accepting these Rental Terms, the Lessee is also expected to approve a Rental Agreement to pick up the reserved Rental Object ("Rental Agreement"). This takes place at the pick-up location where the Rental Object is provided for rental ("Rental Location"). When the Lessee has initiated the rental in the app, the Rental Agreement is considered part of these Rental Terms between the Lessor and the Lessee. The Rental Agreement contains more information about the specific Rental Object, the agreed rental period ("Rental Period"), usage instructions for the Rental Object, and details about the return time, location, and procedure.
The Rental Terms are binding from the moment the Lessee completes a booking according to point 2.1 below until the dealings between the Lessee and Lessor regarding the rental of the Rental Object are finally completed.
To avoid misunderstandings, these rental terms shall apply to the Lessee's use of the Rental Object, irrespective of any other conditions presented to the Lessee at the rental location. The provisions in this point 1.3 should be clarified and not construed as a limitation of the rental agreement or the specific regulations included in accordance with point 1.1 above.
The booking of the rental object is made through the lessor's website and is binding. The lessee is aware of and accepts that a payment obligation arises through the booking. At the time of booking, the lessee must prepay using Swish or provide credit card details for payment. It is also the responsibility of the lessee to ensure that all provided details during the booking are accurate, including a valid email address for receiving booking confirmations and other messages from the lessor. The price for the rental object and rental period is specified in the booking form on the lessor's website (for online bookings), in the app, or from verbal information during phone or email bookings from the lessor. The price is also stated in the rental agreement. Any post-payment of costs related to the lessee's breach of contract is handled according to point 8. The lessee must specify the desired type of rental object and the rental location for picking up the rental object during the booking.
Payment is to be made in advance and no later than when picking up the rental object. The lessee can choose to either prepay with Swish or register their card details at the time of booking to process the payment when the lessee initiates the rental. The lessor collaborates with Stripe AB ("Stripe") for payment services on the lessor's website/app. By accepting these rental terms, the lessee consents to Stripe or its subcontractor handling the payment transaction and processing the lessee's card details following PCI DSS standards. Stripe is responsible for ensuring that any subcontractors adhere to the same standard. Communication between the lessor's website and the lessee's bank is managed by Stripe or its subcontractor. Additional information about the payment process is available on the lessor's website and is presented to the lessee during booking. All handling of personal data is in accordance with point 10 below.
The lessee can cancel the rental object without any payment obligation until the agreed-upon pick-up time. It is recommended to cancel as soon as possible and preferably at least twenty-four (24) hours before the agreed-upon pick-up time if the lessee does not plan to utilize the booking. If the lessee does not cancel and does not pick up the rental object within three (3) hours from the agreed-upon pick-up time, the lessor has the right to charge the full rental cost without the obligation to provide the rental object for rental.
The rental object may only be used by the lessee for their own account and for purposes that can be reasonably expected. During the rental period, the lessee must adhere to the instructions for use within the rental object, as well as these rental terms and the rental agreement. The lessee is responsible for any additional drivers using the rental object during the rental period. The use of the rental object must comply with the law. For usage outside the Nordic region, the lessor's consent is required, and advance payment is necessary before such usage is permitted. The lessee is responsible for adhering to applicable laws and regulations regarding the rented equipment and its usage, including parking regulations. The lessee is solely responsible for fines, parking fees, and other costs such as road taxes during the rental period. All such costs should be promptly paid by the lessee. If payment is not made, an administration fee of 150 SEK per violation will be charged. The lessee is responsible for ensuring the safe transport of products and others, and that vehicles used with the rental object are suitable. The lessor is not liable for damages to transported goods or vehicles used with the rental object, and the lessor's responsibility does not cover indirect losses or damages, unless otherwise required by mandatory law.
The lessee should inspect the rental object before usage to ensure it is free from damages. Any damages discovered during this inspection, not already noted by the lessor in the rental agreement, should be reported to the lessor before commencing usage. During the rental period, the lessor and any cooperating partner have the right to inspect the rental object if there is a reasonable belief that ownership is threatened or if the lessee's usage may result in abnormal depreciation. Upon returning the rental object, the lessee should conduct an inspection to ensure it has not been damaged during the rental period. Any damages should be documented through photography and reported by creating a case on the website.
If the lessee discovers a defect in the rental object after pickup, they should promptly contact the lessor using the contact information provided in these rental terms or in the rental agreement. If the defect is identified during the lessee's inspection before pickup (see point 4.1 above), the lessee should report it to the lessor. Unless mandatory law dictates otherwise, the combined liability of the lessor and its cooperating partners for defects preventing the lessee from using the rental object is limited to offering an equivalent trailer at the rental location or another nearby location for the rental period, or if not possible, refunding the received payment for the rental. If the defect can reasonably be rectified without undue delay, the lessor and its cooperating partner also have the right to choose to remedy the defect instead of being held responsible as described above.
The lessee commits to taking good care of the rental object and is responsible for compensating the lessor or the lessor's cooperating partner (if such a partner exists for the specific rental object) for any damages occurring during the rental period. The lessee must promptly report all damages or potential loss of the rental object to the lessor. It is strictly prohibited for the lessee to repair any damages to the rental object without prior consent from the lessor.
All rental objects are insured, and the price includes damage cost reduction limiting the lessee's deductible to 4500 SEK per damage. It is the lessee's responsibility to insure vehicles used in conjunction with the rental object. Despite the damage cost reduction, the lessee remains liable for repair costs that may be charged at the actual cost for damages resulting from the lessee's failure to follow the instructions in these rental terms, including the rental agreement, or caused by the lessee's negligence or carelessness, such as improperly folding up support wheels or legs. The damage cost reduction does not exempt the lessee from liability for fines or other costs related to parking or traffic violations. Payment of such costs should be made in accordance with point 3 above
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By the latest at the end of the Rental Period, the Lessee must return the Rental Object to the location specified in the Rental Agreement, unless another location has been agreed upon in writing. If the Rental Object is returned to a different location than the one specified in the Rental Agreement, the Lessor has the right to charge the Lessee for the costs of restoring the Rental Object to the location specified in the Rental Agreement. The Rental Object is considered returned when the Lessee (i) hands over the Rental Object, including keys, to the Lessor, and (ii) the Lessee concludes the rental in the Lessor's app. The Rental Object must be returned in a cleaned condition, in the same condition as at the time of pickup, excluding normal wear and tear. If the Rental Object is returned in a different condition, the Lessor may undertake necessary repairs and cleaning measures at the Lessee's expense, referring also to point 5 above. In the case of late returns or loss of the Rental Object after the end of the Rental Period, the Lessor has the right to charge the Lessee additional compensation for rent and claim compensation for any damage ("Late Return Fee"). The Late Return Fee will be charged according to the applicable price list. In the case of loss or irreparable damage to the Rental Object, the Lessee must compensate the Lessor with an amount equivalent to the cost of acquiring a new trailer equivalent to the Rental Object.
Any costs related to the Lessee's violations of the Rental Conditions, compensation, and Late Return Fee according to points 5, 6, and 7 will be invoiced to the Lessee. The invoice will be sent to the address provided by the Lessee during the booking of the Rental Object as per point 2 above
If, during an inspection under the rental period as per point 4.1, the Lessor determines that its ownership is threatened or there is a risk of depreciation beyond normal use due to the Lessee's negligence or failure to comply with the Lessor's instructions for using the Rental Object according to these Rental Conditions (including the Rental Agreement and instructions in the Rental Object), the Lessor has the right to immediately terminate the Rental Conditions and Rental Agreement without entitlement to compensation from the Lessee. Any compensation already paid by the Lessee will not be refunded in this case.
The Lessee has the right to cancel the Rental Conditions within fourteen (14) days from the agreement's commencement without providing any reason. The cancellation must be clearly communicated either to the partner through whom the Lessee booked the Rental Object or directly to the Lessor, such as via the Lessor's website. While the Lessee can use the standard form available on the Consumer Agency's website, it is not mandatory. To be considered a timely exercise of the right to cancel, it is sufficient for the notice to be sent before the expiration of the cancellation period. In the event of a canceled agreement, the Lessor will refund all payments made by the Lessee within fourteen (14) days of receiving the notice of revocation. The refund will be made to the account linked to the used debit/credit card unless other arrangements are made. The Lessee's exercise of the right to cancel under this section 9.2 is entirely free of charge.
The software available for download from this website is copyrighted and owned by Rentmax and/or their suppliers. The use of the software is governed by the accompanying License Agreement. The software is intended for download and use by end-users in accordance with the terms of the License Agreement. Unauthorized reproduction or redistribution of the software may result in criminal penalties. Copying or reproducing the software to another server or location for further reproduction or redistribution is strictly prohibited. Any warranty for the software is only as per the License Agreement, and Rentmax disclaims all warranties and conditions, including implied warranties of merchantability, fitness for a particular purpose, claims of title, and non-infringement, except as specified in the License Agreement.
The Lessee agrees that the Rental Period commences upon the collection of the Rental Object and that the Lessor has fulfilled its obligations regarding the rental of the Rental Object at that time. Additionally, the Lessee consents to forfeiting any right to cancel according to section 9.2 upon the Lessor's fulfillment of its obligations for the rental, which occurs when the Lessee collects the Rental Object.
By accepting these Rental Terms, the Lessee consents to the processing of their personal data by the Lessor for the purpose of fulfilling obligations, securing rights under the Rental Terms and Agreement, providing website functionalities, maintaining a customer register, and marketing products and services of the Lessor, its subsidiaries, and partners. Processed personal data includes name, personal identification number, address, phone number, email address, and, if necessary, the registration number of the towing vehicle and location information during visits to the Lessor's website. For transactions, credit card information is also processed in accordance with section 2.4 above. The personal data is collected directly from the Lessee and other registers, including Business Check. The information is used solely in the Lessor's business and is shared only with the Lessor's subsidiaries and partners for similar purposes as stated above. The Lessee has the right to request information about processed data and correct inaccuracies at no cost annually. The Lessor is responsible for this personal data and can be contacted at info@rentmax.se. For further information on how your personal data is handled, refer to our privacy policy.
Any disputes arising from the Rental Terms, including the Rental Agreement, will be resolved in accordance with Swedish law in a Swedish general court. The Lessee also has the option to contact the National Board for Consumer Disputes (Allmänna reklamationsnämnden).
E-post: info@rentmax.se